Questions, answered.

You describe your business in a chat, and the AI builds the website: pages, forms and, when the site needs one, a database. It tests the site in a real browser before handing it over, you preview it live, and nothing is published until you press Publish. You keep asking for changes in the same conversation.

WhatsApp, Telegram, Facebook Messenger, Instagram, and web chat on your own website. The AI replies in Kurdish (Sorani or Kurmanji), Arabic or English — whichever the customer writes in.

Upload documents, add your products, and import pages from your website or social links. The assistant searches them before it replies to a customer. For uploaded files we keep the extracted text; the original file is not stored.

Yes, when a customer asks for a person. Otherwise the AI answers from your knowledge base itself. You can also take over any conversation from the inbox, and the AI stops answering it until you release it.

No. Channels connect through guided setup, the AI answers from the documents and answers you give it, and websites are built by describing what you want.

No. A new account starts on the Free tier, which includes no AI usage and no websites. The assistant and the website builder start working once you pay for a plan. You can move between plans, or stop paying, at any time — nothing renews automatically.

If Business is not enough, contact us and we will put together a plan around what you need.

Starter is $150 a month, Pro is $390 a month, and Business is $890 a month. Each payment covers 30 days. You can move between plans at any time.

In Billing, pay by bank transfer, FastPay, FIB, Qi Card or cash, then enter the reference your bank gave you and upload a photo of the receipt. A person checks it against the statement before your plan starts, so allow a little time. Prices are in US dollars; Billing shows the amount in Iraqi dinars at the current rate.

The chat auto-reply limit is hourly: up to 200 replies each hour, and it resets every hour — owners can raise it in Settings → Assistant. Separately, each plan includes a monthly AI allowance: about 15,000 replies on Starter, 40,000 on Pro and 95,000 on Business, which website building also uses. If it runs out, the AI pauses until you top up or move to a bigger plan, and your workspace tells you. Nothing is charged without you choosing it. Settings → Usage shows how much is left.

The workspace returns to the Free tier: the assistant stops answering and you cannot build or change websites with the AI. Your data stays, and websites you already published stay online. Pay for another month whenever you like and everything resumes.

Yes, and there is nothing to cancel. Each payment covers 30 days and nothing renews automatically. If you do not pay again, the workspace moves to the Free tier when those days end.

You do. The website, its code and its content are yours, and custom domains stay yours. If you want to move it elsewhere, contact us and we will help.

Our database and files are with Supabase in Frankfurt, Germany. Our servers run on Railway in the United States, AI is provided by OpenAI in the United States, and email is sent by Resend. The Privacy Policy lists every provider and what each receives.

No. We do not train models on your data or your customers’. Messages and knowledge are sent to OpenAI to produce replies; OpenAI’s API terms say it does not train on that data by default.

We use it to run the service for you and nothing else. We do not sell it, and there are no advertising or analytics trackers on the site. What we collect, how long we keep it, and your rights over it are set out in full in our Privacy Policy.

Settings → Profile → Download my data gives you a JSON file of your personal data: profile, sign-in history, sessions, notifications and settings. Owners and admins can export the whole workspace — conversations, customers, documents, products and websites — from Settings → Danger zone.

Settings → Profile → Delete my account. It is deleted seven days later, and you can change your mind until then. What you did in the workspace stays with the business. If you own the workspace, transfer ownership first or delete the whole workspace.

The owner can delete it in Settings → Danger zone. Nothing changes for seven days, so you can export and cancel; then the workspace, its websites, conversations, files and every member’s account are permanently deleted. A workspace on a paid plan can be deleted once its paid month ends — contact us to delete it sooner.

Alerts about customers asking for a person, the assistant pausing, payments and the daily summary each have an unsubscribe link, and a switch in Settings → Notifications. Account and security emails cannot be turned off. We do not send marketing emails.

Yes. Turn it on in Settings → Security with an authenticator app, and keep the recovery codes it gives you. Sign-in is also rate limited and locks after repeated wrong passwords.

Email us at hello@kumobuilder.com with the subject "Security issue" and the steps to reproduce it. Please report privately rather than publicly, and give us a chance to fix it first.

We aim to reply within one business day, on every plan.

Yes. Send us a message describing what you are running today and we will tell you what a migration involves before you commit to anything.